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Samsung phone problems identification and its solutions


Problems solutions


Samsung phone problems identification and its solutions


My phone is freezing, running slow, repair did not work, spazzing out! What You can do?

Performing a cache reset can resolve issues like continuous resetting/rebooting, crashing, freezing, can’t make or receive calls, and other general software related problems. This process is similar to clearing your browser history on a web browser on your computer. Phones are small computers after all.


Cache Reset – This should not erase your data, but it is always a good idea to do a backup. With your device turned on


  1. Turn off the device.
  2. Press and hold these three buttons at the same time: Volume Up, Home, Power Button.
  3. When “Note 3” appears on the screen, let go of the continue to hold down: Volume Up and Home Button.
  4. When the Android System Recovery screen appears, release the Volume Up and Home keys.
  5. Press the Volume Down Button to select: Wipe Cache Partition.
  6. Press the Power Button to select and wipe the cache.
  7. With Reboot System Now highlighted, press the Power Button to restart the device.


I did a cache reset, but my phone is still not working correctly. What you can do?
A hard reset can resolve issue like: blank or frozen screen, crashing apps, touch screen problems, no audio, random noises, no call functionality or sync errors.


Hard Reset – This process will erase all your data , and erase any accounts linked to your device as well.

From the home screen, push the Menu Button (located at the bottom).
  1. Select Settings.
  2. Select General Settings.
  3. Select Back up and reset.
  4. Select Factory Data Reset.
  5. Select Reset Phone.
  6. Select Erase Everything.


I replaced my Samsung Galaxy Back Camera, now it not working!
If your pictures look distorted while viewing on your device, but after downloading them to your computer they are clear, your screen has gone bad not the camera. If…

Your pictures look fuzzy, there may be a protective film over the lens. Re-do the repair, and make certain there are no scratches on the lens, or protective films over the camera.

If this does not resolve the problem you may have a defective or broken camera.



I replaced my Samsung Galaxy Battery, now it not working!

Try a different power cable on your device. You may have a USB cable that has gone bad. If this does not work…

Check your screen for any signs of damage. If your screen is broken at the same time you change your battery, you will need a new battery before you can confirm your battery is functioning. If your screen is not damaged…

Check your charge port. If your port is damaged, or loose, your battery will not be able to charge, and your device will not power on.

If your charge port is intact you may have a defective battery.




I replaced my Samsung Galaxy Charge Port, and it still not working!

Charging problems involve several different parts. Try switching to a different charging cable, or try a new battery to see if this fixes the problem. If this does not…

Has your device been affected by liquid? If so, then you may be looking at corroded circuits as opposed to a bad port that is affecting your device. If your device is liquid free…

There is a chance the damage was not to your port, but was on the motherboard component. If this is the case, soldering on a new port will not work. Apart from buying a new battery every time you run out of power, there will not be a way to make your device charge.



I replaced my Samsung Galaxy Ear Speaker, now it not working!

Re-attempt the repair from the beginning. Speakers require both magnetism and vibration to operate. If the speaker is either to tight, you will not ear any sound. If the speaker is too loose, then you will hear a buzzing noise. If your speaker is still not working…

Make certain your speaker is right way up. As this piece is a rectangle, it is easy to place the speaker in the wrong way.

If everything looks correct you may have a defective or broken ear speaker.



I replaced my Samsung Galaxy Front Camera, now it not working!

If your pictures look distorted while viewing on your device, but after downloading them to your computer they are clear, your screen has gone bad not the camera. Replacing your entire screen will solve this problem. If…

Your camera is only picking up a partial image, your camera may simply be off center or miss aligned in your device. Reattempt the repair from the beginning, and make certain your camera is aligned, and free of any debris.

If this does not resolve the problem you may have a defective or broken camera.



I replaced my Samsung Galaxy Home Button, now it not working!

If your cosmetic button fits and clicks, but your device will not go back to the “home page”, you may have a loose or damaged internal flex cable. Reattempt the repair from the beginning, and check for signs of damage on your keypad flex cable. If your cable has no damage…

Make certain your internal flex cable is fully plugged in. These cables come in an exact length with no extra to spare. If your cable is even slightly unplugged, your home button will not work.

If your home button just won’t click at all you may have a defective or broken home button.




I replaced my Samsung Galaxy Keypad Plus Mic Flex Cable, now it not working!

Reattempt the repair from the beginning. This is a complex repair, and a sensitive part. If you fold (crimp) this part to much, it can damage the cable. In addition, the plug can easily be miss aligned during repair. Double check your connection, and make certain this part is not simply off center. If…

Only one of the 2 features work (home button or mic) you may have something worse then just a bad keypad flex. We strongly suggest sending in your repair for diagnostic testing. If everything looks good,

If your cosmetic button fits and clicks, but your device will not go back to the “home page”, you may have a loose or damaged internal flex cable. Reattempt the repair from the beginning, and check for signs of damage on your keypad flex cable.

If your cable has no damage, but just won’t function at all you may have a defective or broken keypad flex cable.



I replaced my Samsung Galaxy SIM Plus SD Card Reader! now it not working!

Start with contacting your service provider. After changing readers, your carrier may need to do a software reset on their end in order to get a signal to your device. If this doesn’t fix the problem…

Check your SIM and SD card. If they have signs of wear and tear, your card(s) may just be worn out. Most service providers will get you a new SIM card free of charge. SIM and SD cards can also loose their magnetism over time, and it is possible to wear out a card without any visible signs of wear. Again, a new card may resolve the problem. If this doesn’t work…

Reattempt the repair from the beginning. Often the best troubleshooting comes from double checking your connections during repair.

If redoing the repair does not work you may have a defective part, or this could be a sign of something much worse.



I replaced my Samsung Galaxy Touch Screen Digitizer Plus LCD Display, now it not working!

If you have an all white or all black display, start by performing a soft reset on your device. If your screen still will not work after a reset…

Reattempt the repair from the beginning. At the step where you plug your screen into your main board, check your original screen to see if it still works. If neither screen works, this is a sign of something worse then a bad screen. We suggest mailing in your device for testing. If you see…

Blotches on your display, this is a sign of too much pressure on the screen caused in shipping or during installation. Open your device again, and make certain none of your internal components are causing the pressure.

If you see lines down your display, or only a partially working touch function, then you may have a defective or broken part.


Your repair guide said my part is possibly defective or broken, what’s next?

Contact your source for the parts to see what their warranty will cover.If your device is not covered, or is outside it’s warranty, we would be happy to help.

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